Device Return Instructions

Customers are responsible for coordinating return of devices. Devices can be returned to 3995 Chesswood Drive.  Please send an email to info@wheelwalkers.ca when the device is returned.

To arrange for the device to be picked up from your address, we recommend using our preferred courier service, Uber courier. This feature can be accessed in your Uber app. If returning the device by Uber courier, please notify the driver to open the main door of 3995 Chesswood Drive and leave the device inside the main area. 

How to use Uber package: 

1. Open the Uber app and select "Courier" from the main page. 

 

2. Select "Send items" 

3. Type in the address you would like the device picked up from and the address you would like the device to be dropped off at (3995 Chesswood Drive). 

4. Click on "Small" 

 

5. Select "Large"

6. Select "next" 

7. Enter dropoff details including business name and phone number. Select Save and continue. 

 

8. Select "Confirm delivery"