FAQs'
Q: Do you offer delivery on mobility device rentals?
A: Yes. We offer same-day delivery, typically within 2-3 hours, for in-stock products. Pick-up is also available and free of charge.
Q: What is the delivery fee?
A: The delivery fee ranges depending on location and distance. Your delivery fee (one way) will be calculated once you input your address into the check out page.
Q: Do you offer pick-up? When can I pick up my device?
A: Yes. Pick-ups are contactless and devices will be available for pick-up any time on the day of your rental on the driveway of 220 Viewmount Ave.
Q: Why does it say "Shipping not available"?
A: Please contact us and we will work with you to create a custom quote for your delivery.
Q: What if the product I want is not in stock?
A: For inventory that is purchased or rental orders for items that are not in stock, the delivery time is typically 2 to 3 days, dependent on our suppliers.
Q: Do your devices fit in a car?
A: Our mobility devices are foldable and will fit in the trunk your car.
Q: How can I extend my device rental?
A: Rental extensions are booked via the rental extensions tab on our website. If you have any questions, please email info@wheelwalkers.ca.
Q: Do you offer rent-to-own options?
A: Yes, if you wish to purchase the device you have rented, please contact us. You will be provided with a credit for rental amounts paid along with a small admin fee.
Q: If I return my rental prior to the completion of the rental period, am I entitled to a partial refund?
A: Unfortunately, we are unable to provide refunds on the early return of rental devices.
Q: What if I am not satisfied with the device?
A: Please contact us and we will do whatever it takes to accommodate your mobility needs.
Q: What happens at the end of my rental?
A: Return the device to the driveway of 220 Viewmount Avenue (residential address) any time on or before the day your rental ends. Please do not ring the doorbell upon device return. To arrange for the device to be picked up from your address, we recommend using our preferred courier service, Uber package. This feature can be accessed in your Uber app. Please review the "Device Return Instructions" tab on our website for more information.
Q: Is there tax on the rental and purchase of medical equipment?
A: No, medical equipment and assistive devices are exempt from HST/GST. Taxes are only applicable on delivery fees.
Q: Does Wheel Walkers direct bill insurance companies?
A: We do not direct bill private insurance companies. Upon receipt of payment, we will provide you with a ‘paid invoice’ which can be submitted to your insurer for reimbursement. Contact us for more information.
Q: Do I need a prescription for a knee walker rental?
A: No, prescriptions are not typically required for a knee walker rental, but your insurance provider may require an invoice submitted for reimbursement is accompanied by a doctor's prescription before consenting to reimbursing your cost.
Q: Do you offer repair services?
A: Currently, we only offer repair services for existing customers who rented or purchased a device through us.
Q: Do you buy lightly used / like-new devices?
A: Unfortunately, we do not buy used devices.