FAQs'

What is your Delivery Timeline?
For knee walker rentals in Toronto and wheelchair rentals in Toronto any beyond, we are typically able to fulfill your order within 2 to 3 hours.  We utilize third-party delivery services that can rapidly respond to order requests and deliver devices to you. If you are a further distance away or interested in a mobility device rental Toronto that is not in stock, the delivery timeline may be 2 to 3 days, subject to product availability.

Are your rental periods flexible?
Yes, we are happy to accommodate all patient requests for shorter or longer rental periods. Please note that rental extensions are charged on a weekly basis and reimbursed at the end of the rental period when the device is returned. Please ensure you contact us about returning your device in order to 'stop the clock' on the rental period.

Are your knee walker rentals and wheelchair rentals covered by insurance?
We do not typically direct bill insurance companies, but we will provide an invoice so you can submit proof of purchase to your insurance company for reimbursement. Subject to the applicable terms of your insurance policy, you may be covered for a mobility device rental or purchase. It is best to verify with your insurance representative as we cannot warrant whether coverage will apply.

Do I need a prescription for a knee walker rental?
No, prescriptions are not typically required for a knee walker rental, but your insurance provider may require an invoice submitted for reimbursement is accompanied by a doctor's prescription before consenting to reimbursing your cost. 

Any other questions related to our mobility device rentals, including knee walker scooter rentals Toronto, wheelchair rentals Toronto, walker rentals Toronto, or any other mobility device questions, please email or contact us anytime.