Shipping Policy

Wheel Walkers works with third-party delivery services to provide timely and prompt delivery of mobility devices across the Greater Toronto Area (GTA).

In-stock rentals: For rental orders of items currently in stock, we are typically able to deliver by 5:00pm if ordered by 10:00am on business days (Monday to Friday, excluding holidays). Orders placed after 10:00am will be scheduled for the next available business day.

Weekends and holidays: Our showroom is closed on weekends and holidays. Any delivery or pickup needed on those days can only be arranged by phone — call us to check availability.

Delivery fees: Delivery fees vary based on distance from our North York showroom and will be calculated at checkout based on your delivery address.

Rush delivery windows: Orders requiring a 3-hour or 5-hour delivery window carry a higher delivery fee. We'll call you after you place the order to confirm availability and arrange payment for the rush fee.

Purchases and out-of-stock rentals: For purchased inventory, or rental orders for items not currently in stock, standard delivery time is approximately 3 business days, depending on supplier availability. Delivery times may vary and are not guaranteed.

Pickup: As an alternative to delivery, we offer free in-person pickup at 3995 Chesswood Drive, North York, at no additional cost.

Your own courier: You're welcome to arrange your own courier (e.g., Uber Courier) for faster pickup. Wheel Walkers is not responsible for loss, damage, or delay once a device has been picked up by a courier you arranged independently.

Delivery area: We deliver across the GTA. Some further regions may be outside our courier's regular coverage — call 647-833-9290 to confirm before ordering if you're unsure whether we service your area.

Questions: Call 647-833-9290 to confirm any urgent or unusual delivery or pickup scenario.