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Service and Repairs

Wheel Walkers Service and Repairs

Bring your device in. We assess it with you, fix it on the spot if we can, and if it needs a part, you take it home and come back when the part is in.

Service hours: Monday to Friday, 11 a.m. to 4 p.m. By appointment. Call 647-833-9290 to book.

No drop off and leave service. No home service in this pilot.

How it works

  1. Call and book a service appointment. Tell us the brand, the model, and what is wrong.
  2. Come in during service hours.
  3. We assess the device with you and give you a written estimate before any work.
  4. If we have the part and you approve the estimate, we fix it on that visit.
  5. If it needs an ordered part, you approve the price, pay a 50 percent parts deposit, take the device home if it is safe to use, and return for a booked install when the part arrives.
  6. Every repair leaves with a test check and a written invoice that shows labour and parts separately.

Pay as you go, plus HST

  • Diagnostic and estimate: $59, credited toward your repair if you go ahead on that visit.
  • Shop labour: $120 per hour, charged in 15 minute steps.
  • Annual tune up, power: $169.
  • Annual tune up, manual: $119.
  • Battery swap labour: $49, plus batteries.
  • Tire or tube change: $39 to $59 per wheel, plus parts. $39 is a small, easy wheel. $49 is a standard manual wheelchair rear wheel or small scooter wheel. $59 is a large drive wheel, power chair or scooter wheel, split rim, solid tire, or a hard to access wheel.
  • Brake adjustment: $49.

Parts are priced at the manufacturer list price, shown on your estimate before you approve. Ordered parts need a 50 percent deposit and are final sale once ordered.

If a repair would cost more than the estimate by more than 10 percent, we stop and get your approval first.

Wheel Walkers Care Plan

Power Plan
For power wheelchairs and scooters. Includes 1 annual power tune up, up to 2 included labour visits per year up to 1 hour each, 15 percent off extra labour, priority booking, free phone triage, and 25 percent off loaner rental if your device must stay with us.

$29 per month, or $299 prepaid per year, plus HST.

Power Plan, monthly
Power Plan, annual prepaid

Manual Plan
For manual wheelchairs and premium rollators only. Basic walkers are pay as you go only. Includes 1 annual manual tune up, up to 2 included labour visits per year up to 45 minutes each, 15 percent off extra labour, priority booking, and free phone triage.

$19 per month, or $199 prepaid per year, plus HST.

Manual Plan, monthly
Manual Plan, annual prepaid

What we service in full

Devices from our suppliers: AMYLIOR, Travel Buggy, Human Care, Medline, SAM Medical brands, including byACRE, Ossenberg, eFOLDi and Strutt.

For other brands, wear items only: batteries, chargers, tires, tubes, casters, brakes and tune ups. No controller programming, motor internals, or warranty work on brands we do not carry.

What we do not service

  • High technology power wheelchairs from the Central Equipment Pool. Those repairs are covered through the pool. Contact Motion CEP.
  • Stair lifts, ceiling lifts and platform lifts. Those need a licensed installer.
  • Devices under warranty with another dealer, for the warranty fault. Take that fault back to the dealer who sold it. We can still help with wear items.
  • Custom seating changes. Those need an occupational therapist assessment.